What it is: Writing clear, polite, purpose-driven emails. What it’s for: Work communication and professional messages. Example: Ask for confirmation or request an update.

• Subject: short + specific
• Greeting: “Hi John,” / “Hello team,”
• Purpose (1–2 lines): why you write
• Details (bullets): what you need
• Call to action: what you want them to do + deadline
• Closing: “Best regards,” + name

• Request: “Could you please share the updated schedule by Friday?”
• Confirmation: “Just to confirm, we will keep the current approach.”

• *purpose* /ˈpɜːpəs/: mục đích
• *bullet* /ˈbʊlɪt/: gạch đầu dòng
• *deadline* /ˈdedlaɪn/: hạn chót